About the Role and Responsibilities
Location: Plano, Texas
About the Role:
At McAfee, Safe Never Sleeps. The North American Inside Sales team at McAfee is acknowledged as the breeding ground for the top sales talent in the company. Connect with us today if you want to be part of a team that promoted over 40% of their team last year.
Our North American Sales Account Managers proactively focus on prospecting for new business opportunities and up-sell to existing customers on our cutting edge technology solutions. We're looking for energetic self-starters with a consultative sales approach who are pro-active in increasing sales revenue. Candidates must be results-driven, have strong analytical skills and be committed to creating new business opportunities.
The McAfee Sales Professional is expected to understand the overall business objectives of the McAfee sales organization, and articulate the McAfee value proposition to the customer. Dallas Morning News names McAfee's Plano office as one of the Top 25 large companies to work for in DFW in 2011 and 2012
The Operations Specialist (OS) is a role specifically designed to support a team of phone-based Lead Development Reps (LDRs) by ensuring that they have the data, tools and reporting necessary to maintain a high level of productivity.
The LDR Operations Specialist will be focused on (4) key categories of responsibility:
1) List-Loading for Call Campaigns
2) Load-Balancing
3) Ad-Hoc Reporting
4) Business Analysis
Responsibilities
- General – The LDR Operations Specialist (LOS) will align with local LDR Demand Gen teams. The primary function of this role is to support the day-to-day operations required by the LDR Team’s pre-sales efforts. This include the following Primary Responsibilities:
- List Loading and Lead Loading - The LOS will work closely with the regional Marketing Campaign Manager to load and distribute Marketing Qualified Leads (MQLs) and call-lists for prescribed campaigns. This includes data formatting and assignment as required prior to uploading the list into the LDR Oracle On-Demand CRM POD.
- Identifying, preparing and distributing incoming marketing qualified leads to the appropriate LDR
- Monitoring LDR campaign record queues to ensure reps have healthy pipeline of outbound calls for the day/week/month
- Establishing weekly tactical schedule for outbound calling campaigns along with marketing counterparts
- Proactively prepare incremental records when needed
- Load Balancing - The LOS will monitor daily the current calling capacity on the LDR Team and redistribute both MQL’s (Marketing Qualified Leads) and other uploaded call-lists records according to capacity “supply and demand” (Example, if LDR A only has 20 leads in their territory and LDR B has 100, some of the 100 will be redistributed to LDR A)
- Ad-Hoc Reporting – The LOS will provide local reporting for the LDR Management team, both prescribed and ad-hoc as required. (Primary reporting responsibilities will lie with the centralized Sales Operations Reporting Team).
- Business Analysis – In addition to reporting, the LOS will analyze key trends and critical data points to assess campaign burn-rates, conversion rates, list quality, and other key areas aimed at increasing the efficiency and quality of the LDR Teams’ efforts.
Qualifications
- Advanced understanding of Excel 2007 including experience with macros, pivot tables, external data ranges, etc.
- Analytical skills – Data and statistical analysis as well as complex general business analysis with the ability to summarize and present findings
- Familiar with CRM applications.
- Prior experience with Inside Sales, Call-center operations, sales and marketing campaigns, and/or marketing demand generation.
- Creative problem-solving capability
- Proficient in designing reports / executive summaries
- Strong organizational skills
- Previous Financial background a plus
- Bachelor’s Degree or equivalent experience
- 3 Years minimum applicable business experience
McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!
McAfee is an Equal Employment Opportunity employer. We celebrate diversity!
Click here for full EEO statement.
Job: Sales Operations
Primary Location: NA-USA-TX-Plano
Position Number: 883317
Schedule: Full-time
Location: Plano, Texas
About the Role:
At McAfee, Safe Never Sleeps. The North American Inside Sales team at McAfee is acknowledged as the breeding ground for the top sales talent in the company. Connect with us today if you want to be part of a team that promoted over 40% of their team last year.
Our North American Sales Account Managers proactively focus on prospecting for new business opportunities and up-sell to existing customers on our cutting edge technology solutions. We're looking for energetic self-starters with a consultative sales approach who are pro-active in increasing sales revenue. Candidates must be results-driven, have strong analytical skills and be committed to creating new business opportunities.
The McAfee Sales Professional is expected to understand the overall business objectives of the McAfee sales organization, and articulate the McAfee value proposition to the customer. Dallas Morning News names McAfee's Plano office as one of the Top 25 large companies to work for in DFW in 2011 and 2012
The Operations Specialist (OS) is a role specifically designed to support a team of phone-based Lead Development Reps (LDRs) by ensuring that they have the data, tools and reporting necessary to maintain a high level of productivity.
The LDR Operations Specialist will be focused on (4) key categories of responsibility:
1) List-Loading for Call Campaigns
2) Load-Balancing
3) Ad-Hoc Reporting
4) Business Analysis
Responsibilities
- General – The LDR Operations Specialist (LOS) will align with local LDR Demand Gen teams. The primary function of this role is to support the day-to-day operations required by the LDR Team’s pre-sales efforts. This include the following Primary Responsibilities:
- List Loading and Lead Loading - The LOS will work closely with the regional Marketing Campaign Manager to load and distribute Marketing Qualified Leads (MQLs) and call-lists for prescribed campaigns. This includes data formatting and assignment as required prior to uploading the list into the LDR Oracle On-Demand CRM POD.
- Identifying, preparing and distributing incoming marketing qualified leads to the appropriate LDR
- Monitoring LDR campaign record queues to ensure reps have healthy pipeline of outbound calls for the day/week/month
- Establishing weekly tactical schedule for outbound calling campaigns along with marketing counterparts
- Proactively prepare incremental records when needed
- Load Balancing - The LOS will monitor daily the current calling capacity on the LDR Team and redistribute both MQL’s (Marketing Qualified Leads) and other uploaded call-lists records according to capacity “supply and demand” (Example, if LDR A only has 20 leads in their territory and LDR B has 100, some of the 100 will be redistributed to LDR A)
- Ad-Hoc Reporting – The LOS will provide local reporting for the LDR Management team, both prescribed and ad-hoc as required. (Primary reporting responsibilities will lie with the centralized Sales Operations Reporting Team).
- Business Analysis – In addition to reporting, the LOS will analyze key trends and critical data points to assess campaign burn-rates, conversion rates, list quality, and other key areas aimed at increasing the efficiency and quality of the LDR Teams’ efforts.
Qualifications
- Advanced understanding of Excel 2007 including experience with macros, pivot tables, external data ranges, etc.
- Analytical skills – Data and statistical analysis as well as complex general business analysis with the ability to summarize and present findings
- Familiar with CRM applications.
- Prior experience with Inside Sales, Call-center operations, sales and marketing campaigns, and/or marketing demand generation.
- Creative problem-solving capability
- Proficient in designing reports / executive summaries
- Strong organizational skills
- Previous Financial background a plus
- Bachelor’s Degree or equivalent experience
- 3 Years minimum applicable business experience
McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!
McAfee is an Equal Employment Opportunity employer. We celebrate diversity!
Click here for full EEO statement.
Job: Sales Operations
Primary Location: NA-USA-TX-Plano
Position Number: 883317
Schedule: Full-time