About the Role and Responsibilities
Location: Plano, TX
About the Role:
Database Monitoring/Operations Engineer will be member of IT Global Operations Center (GOC) team reporting to Manager- Global Operations Center. GOC is a team within McAfee’s Global IT Operations and is responsible for ensuring committed business services availability and performance through effective Monitoring, Event Management, Incident Management, and Performance Management 24/7/365.
Key Responsibilities:
- Maintain accountability for an issue until service restored using ITIL best practice of Event, Incident & Problem management
- Work with engineers and project leads to implement new systems, policies, standards and practices.
- Improve the future resolution of issues by writing Knowledge Articles and training colleagues
- Logically work through problems to determine their cause and how they can be resolved
- Give an accurate daily handover of all ongoing and major occurrences in your shift to your colleagues in both in Bangalore India and Plano Tx.
- Manage the day to day monitoring configuration for application using HP / Tivoli / BMC monitoring and management tool.
- Reporting – Generate various technical and management reports using reporting capabilities of monitoring tools.
- Be a process and technical leader on Major Incident, Sev 1, and business impacting events and incident technical bridges.
- Provide technical support for customer issues relating to database in Production, QA & Development environment (Oracle 11g, RAC, SQL 2008/2012)
- Troubleshooting and ad-hoc data modifications including health check of backup, status of stored procedure, schedule jobs
- Monitor, maintain and remediate database services at enterprise level using ITIL based Event, Incident & Problem Management best practice
- Reporting – Generate various technical and management reports using reporting capabilities of monitoring tools.
- Continuous interaction with IT Service desk and technical Management teams during major incidents
Qualifications
Required Experience/Skills & Education:
- 6 – 9 years of overall IT experience, specifically with RDBMS management and monitoring in large NOC/SOC environment
- Must have 3 – 5 years’ experience working specifically in an Level 1 or Level 2 capacity
- Bachelor's Degree in Computer Science, Engineering, or Equivalent
- Strong technical knowledge of Oracle, SQL, PL/SQL
- Experience in monitoring and troubleshooting complex database environments at enterprise level using OA&M tool set from either HP or BMC.
- Excellent ability to quickly distinguish between database and application or infrastructure support
- Demonstrated ability to define and follow best practices and business processes
- Exceptional customer-service orientation. Work well in diverse multicultural environment
- Excellent oral and written communication skills
- Strong analytical and troubleshooting skills
- Experience in scripting, PL/SQL, Stored Procedure to drive automation in conjunction with HP / BMC monitoring tool
- Strong knowledge of ITIL processes, especially event management, incident management. ITIL v3 Foundation certification would be plus.
- Understanding of Virtualization (VM) based technology
- Windows 2003/2008/2008 R2 Server support and troubleshooting or administrative and troubleshooting knowledge of Red Hat Linux. DBA Certification will be PLUS
- Experience in Scripting in UNIX and Windows to drive automation in monitoring and management
- Strong conceptual knowledge of each tier of applications – Application, Middleware, Database.
- Experience crossing boundaries in application development, support, and all aspects of infrastructure to improve operations and MTTR of incidents.
- Excellent verbal and written communication skills
- Ability to multi-task, tasks prioritization, work independently with minimal supervision in a 7x24 environment
- Proven track record showing skills of Operations, organizational, Communication, Business Acumen, understanding perspective, Awareness, Creativity, Initiative, Energy, Focus, Pride, and Commitment / Ownership
McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!
McAfee is an Equal Employment Opportunity employer. We celebrate diversity!
Click here for full EEO statement.
Job: IT Operations
Primary Location: NA-USA-TX-Plano
Position Number: 873076
Schedule: Full-time
Location: Plano, TX
About the Role:
Database Monitoring/Operations Engineer will be member of IT Global Operations Center (GOC) team reporting to Manager- Global Operations Center. GOC is a team within McAfee’s Global IT Operations and is responsible for ensuring committed business services availability and performance through effective Monitoring, Event Management, Incident Management, and Performance Management 24/7/365.
Key Responsibilities:
- Maintain accountability for an issue until service restored using ITIL best practice of Event, Incident & Problem management
- Work with engineers and project leads to implement new systems, policies, standards and practices.
- Improve the future resolution of issues by writing Knowledge Articles and training colleagues
- Logically work through problems to determine their cause and how they can be resolved
- Give an accurate daily handover of all ongoing and major occurrences in your shift to your colleagues in both in Bangalore India and Plano Tx.
- Manage the day to day monitoring configuration for application using HP / Tivoli / BMC monitoring and management tool.
- Reporting – Generate various technical and management reports using reporting capabilities of monitoring tools.
- Be a process and technical leader on Major Incident, Sev 1, and business impacting events and incident technical bridges.
- Provide technical support for customer issues relating to database in Production, QA & Development environment (Oracle 11g, RAC, SQL 2008/2012)
- Troubleshooting and ad-hoc data modifications including health check of backup, status of stored procedure, schedule jobs
- Monitor, maintain and remediate database services at enterprise level using ITIL based Event, Incident & Problem Management best practice
- Reporting – Generate various technical and management reports using reporting capabilities of monitoring tools.
- Continuous interaction with IT Service desk and technical Management teams during major incidents
Qualifications
Required Experience/Skills & Education:
- 6 – 9 years of overall IT experience, specifically with RDBMS management and monitoring in large NOC/SOC environment
- Must have 3 – 5 years’ experience working specifically in an Level 1 or Level 2 capacity
- Bachelor's Degree in Computer Science, Engineering, or Equivalent
- Strong technical knowledge of Oracle, SQL, PL/SQL
- Experience in monitoring and troubleshooting complex database environments at enterprise level using OA&M tool set from either HP or BMC.
- Excellent ability to quickly distinguish between database and application or infrastructure support
- Demonstrated ability to define and follow best practices and business processes
- Exceptional customer-service orientation. Work well in diverse multicultural environment
- Excellent oral and written communication skills
- Strong analytical and troubleshooting skills
- Experience in scripting, PL/SQL, Stored Procedure to drive automation in conjunction with HP / BMC monitoring tool
- Strong knowledge of ITIL processes, especially event management, incident management. ITIL v3 Foundation certification would be plus.
- Understanding of Virtualization (VM) based technology
- Windows 2003/2008/2008 R2 Server support and troubleshooting or administrative and troubleshooting knowledge of Red Hat Linux. DBA Certification will be PLUS
- Experience in Scripting in UNIX and Windows to drive automation in monitoring and management
- Strong conceptual knowledge of each tier of applications – Application, Middleware, Database.
- Experience crossing boundaries in application development, support, and all aspects of infrastructure to improve operations and MTTR of incidents.
- Excellent verbal and written communication skills
- Ability to multi-task, tasks prioritization, work independently with minimal supervision in a 7x24 environment
- Proven track record showing skills of Operations, organizational, Communication, Business Acumen, understanding perspective, Awareness, Creativity, Initiative, Energy, Focus, Pride, and Commitment / Ownership
McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!
McAfee is an Equal Employment Opportunity employer. We celebrate diversity!
Click here for full EEO statement.
Job: IT Operations
Primary Location: NA-USA-TX-Plano
Position Number: 873076
Schedule: Full-time